Major Function:

Provide outstanding customer service by processing a variety of transactions, by answering customer questions, and by cross-selling products and services.

Essential Duties:

Ensure that each customer receives outstanding service by providing accurate information, building rapport, and processing all transactions as efficiently as possible.
Promote bank products and services by identifying and communicating opportunities to customers.
Handle and resolve customer concerns to ensure the highest possible customer satisfaction.
Balance daily work within given time frame and properly follow operation policies and procedures.
Maintain a good working knowledge of other departments in the bank.
Assist other employees/departments/branches to promote teamwork and good communication.
Promote a positive bank image in the community.
Other duties as assigned.

Education & Experience

Previous cash handling, customer service, and/or sales experience preferred.

Knowledge, Skills & Abilities

Basic computer literacy with knowledge of Microsoft Office (Word, Excel, Outlook).
Demonstrated accuracy and attention to detail in previous work history.
Excellent verbal and written communication skills.
Work under pressure and perform several tasks simultaneously.
Ability to work independently.
Basic mathematical skills.
Excellent customer service skills.
Excellent organization and time management skills.

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