State Bank & Trust Co.
  • 25-May-2021 to Until Filled (CST)
  • Retail & Operations
  • Nevada, IA, USA
  • Full Time

Major Function:

Provide outstanding customer service by processing a variety of transactions, by answering customer questions, and by cross-selling products and services.

Essential Duties:

  • Ensure that each customer receives outstanding service by providing accurate information, building rapport, and processing all transactions as efficiently as possible.
  • Promote bank products and services by identifying and communicating opportunities to customers.
  • Handle and resolve customer concerns to ensure the highest possible customer satisfaction.
  • Balance daily work within given time frame and properly follow operation policies and procedures.
  • Maintain a good working knowledge of other departments in the bank.
  • Assist other employees/departments/branches to promote teamwork and good communication.
  • Promote a positive bank image in the community.
  • Other duties as assigned.

Education & Experience

Previous cash handling, customer service, and/or sales experience preferred.

Knowledge, Skills & Abilities

  • Basic computer literacy with knowledge of Microsoft Office (Word, Excel, Outlook).
  • Demonstrated accuracy and attention to detail in previous work history.
  • Excellent verbal and written communication skills.
  • Work under pressure and perform several tasks simultaneously.
  • Ability to work independently.
  • Basic mathematical skills.
  • Excellent customer service skills.
  • Excellent organization and time management skills.
State Bank & Trust Co.
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